Job Description
As a Technical Account Manager (TAM) at Cloud Buddy, you will serve as the primary point of contact for our valued clients, ensuring their technical needs are met and their cloud IT solutions are optimized for maximum performance and efficiency. You will play a crucial role in building and maintaining strong client relationships, providing technical guidance, and facilitating collaboration between clients and our technical teams.
Requirements
Responsibilities:
Client Relationship Management: Develop and maintain strong, long-lasting relationships with assigned clients. Understand their business objectives and technical requirements.
Technical Consultation: Act as a trusted advisor to clients, providing expert technical guidance, best practices, and recommendations to maximize the value of our cloud IT solutions.
Account Planning: Collaborate with clients to create and execute account plans that align with their strategic goals and ensure the successful implementation of our services.
Issue Resolution: Proactively identify and address technical issues or challenges faced by clients. Work closely with internal technical teams to facilitate timely resolutions.
Performance Optimization: Monitor and analyze the performance of clients' cloud IT solutions. Identify opportunities for optimization and efficiency improvements.
Product Knowledge: Stay up-to-date with our product offerings and industry trends to effectively communicate features, benefits, and enhancements to clients.
Escalation Management: Manage and escalate client issues as needed to ensure prompt resolution and client satisfaction.
Training and Documentation: Provide training and documentation to clients as needed to help them understand and use our cloud IT solutions effectively.
Account Growth: Identify opportunities for account expansion and work with sales teams to drive upsell and cross-sell opportunities.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred).
Proven experience in a technical account management role, preferably in the IT or cloud services industry.
Strong technical background with a deep understanding of cloud computing and IT infrastructure.
Excellent communication, presentation, and interpersonal skills.
Strong problem-solving and analytical abilities.
Customer-focused mindset with a commitment to delivering exceptional service.
Ability to manage multiple client accounts and prioritize tasks effectively.
Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is a plus.
Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified Azure Administrator) are advantageous.
If you are a technical expert with a passion for helping clients succeed in their cloud IT journey, we encourage you to apply for the Technical Account Manager position at Cloud Buddy. Join our team and make a significant impact on our clients' success. To apply, please upload your resume outlining your relevant experience and why you are the ideal candidate.